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Just wanted to say how impressed and satisfied with the service I've received at your agency. From Raquel coming up with the quotes in really fast time; you going over the quotes when we met to Leah (actually big thanks to her!) for helping me make sure the transition to your agency went well and following up.
Dont often send out a congratulatory email like this, but really wanted you to know how your team did!
You have absolutely no idea how grateful I am for your professionalism and diligence in getting all of this straightened out and taken care of. THANK you SO much! It is rare now days to find the customer service you provided and it was very much appreciated.
My family has worked with Steve Graham for at least 20 years. When my husband bought home and car insurance from Steve in his own company, I was a little unsure about leaving the brand of insurance we had used so long. It wasn't until after we had been under the new insurance and I made a claim, that I realized that what I liked and appreciated about the previous company was how Steve handled things for us. Even though he has others helping us with some of the day-to-day business, I find the same level of commitment to us in them. My daughter is buying her first house and needed home insurance. I referred her to Steve's company. Steve personally gave her a call and they chatted a bit about her father, who passed away last year. The personal touch was so very appreciated by both my daughter and by me. I highly recommend Steve Graham and the rest of his team to anyone looking for insurance from a great company.
Last week Sandee and I were in Florida for a brief vacation. We rented a car and were asked to provide a declaration of insurance, which we didn’t realize was needed and of course didn’t have with us. I called your office and they immediately faxed the needed declaration to the rental place.
Just wanted to say thanks for taking care of this for us so promptly. Sounds like we would have had a hard time renting a car without this.
I wasn’t even sure who in your office I talked to that took care of this but it was greatly appreciated!
We wanted to take time out to say thank you. It has been about a year and half since our neighbors Don and Sally told Mike and I about you and the outstanding service they have experienced over the years. We’re happy to say we have received that same great service. We especially appreciate the way you helped us with Rebecca’s car; having our daughter out of town is a bit stressful and we were relieved to have her car repaired so quickly. It was also nice to get Mike’s windshield fixed so easily. Again, thank you for the great service you have provided to us.
Stacy and Mike Share
Mike was Fantastic! We were being questioned on our siding and he went to bat for us to get the information needed over to the company. After 3 days of discussion, we were approved. This was really good news. Thanks for going the extra mile for us. I am very pleased with your work and special care. Means a lot to me in a world lacking these fine work ethics.
Very best regards,
We have been with Steven Graham's agency for over 10 years. We have two businesses and all of our personal policy's with Steve's agency. We had a hail damage claim a few years ago and Steve and his staff were right on it. They made the whole process easy and run smoothly. They are always available to answer all of our questions whenever we call them, which we very much appreciate. I highly recommend the Steven Graham Agency with Insurance Brokers of Minnesota for all your insurance needs
- Terry and Kris Torrence
I wanted to say that I contacted the agent at about 2:30 PM for a home policy. By 3:30PM I had a binder. The agent personally delivered it to my home that evening. Thanks again for your hard work on this!
- Doug Hettrick
I have been a customer of Steven Graham since 1993. I met him through my brother.This is about the experience I have had Steven Graham Agency and it's employees. This was at a time that I had the misfortune of having a very bad ticket on my driving record. That made it so that my present insurance coverage was summarily cancelled. Steve came to my house and met with me and was able to make it so that my car had insurance coverage. AND at a fairly reasonable rate even though the ticket was alcohol related. I was thankful for his help.
Over the past 23 years I have stayed with his agency and he has helped me in other matters also. I have been in the housing rental
business for many years and he and his staff have worked to find me the most coverage with the lowest cost. They have explained different options to me and helped me to find the best coverage for my properties. He or Mike will come directly to my property and take pictures and applications as needed. Which of course is a time saver for me.
Now comes the year 2016 and I found myself in a position where my family and myself were going to be without health insurance
coverage, as the company that we had been with decided not to do business in the state of Minnesota. So I had to scramble and look through the different options that self employed people have. It was very nerve wracking and hard to figure out what would be the best coverage for us. The costs were outrageous and the coverage not very good with high deductibles.
I talked with Mike Woolever and asked him for his assistance. He was very helpful at explaining the different options to me as far as costs, coverage, and deductibles. THEN he came up with a policy that was just right and had better coverage with lower deductible than any other policy offered. Mike walked me through the application process and helped me fill out the paperwork, of which there were many forms. He submitted it for approval. I was denied at first which was very upsetting to me. Mike made it a point to talk directly with the underwriters and others at Perferred One and was able to get my policy approved. I feel that Mike went out of his way to take care of me. I was so relieved to have good coverage again, actually better coverage than I previously had.
I would certainly recommend this agency to you, as I have told my family and friends, who also have used their services.
J. J. ( I would use my full name, except for the embarrassment with regards to my driving record )